Knowledge Base

Service Renewal and Quota Reset Mechanism: Post-Payment Activation Process

When you perform a renewal or extension on proxy services, the timing of service activation and quota reset after payment are among the most frequently asked questions. In this article, we'll examine the renewal and quota reset processes for LivaProxy services in detail.

Automatic Renewal System After Payment

In the LivaProxy system, service renewal operations are performed automatically after your payment is confirmed. Once payment approval is received, the system renews your service without any waiting period and completes the necessary activation processes.

Important: You don't need to wait for the payment date for service renewal. The system activates automatically from the moment payment is confirmed.

Quota Reset Mechanism

In proxy services, quota reset occurs together with payment confirmation. When the system completes the renewal process, it automatically resets your usage quota and assigns your new period quota to your account.

Quota Reset Timing

• Manual Payment: Quota is reset the moment your payment is confirmed
• Automatic Renewal: Payment is automatically taken on the service end date and quota is reset
• Early Renewal: If you pay before expiration, quota is renewed along with payment confirmation

Renewal Process for Different Proxy Types

Renewal for Mobile Proxy Services

For Mobile Proxy services, both duration and GB quota are renewed when payment is confirmed. For example, if you've used 25GB out of your 30GB quota and made a renewal payment:

• The remaining 5GB is deleted
• Full quota for the new period (e.g., 30GB) is assigned to your account
• Service duration is extended for the selected package period

Note: For Mobile Proxy services, your remaining quota does not carry over to the next period. With each renewal, the quota is completely reset and the new package quota is assigned.

Renewal for Rotating Proxy Services

Rotating Proxy packages involve GB-based usage. During renewal:

• Remaining GB amount is deleted
• The new package GB you purchased is loaded to your account
• Usage limits (thread count, requests per second, etc.) are renewed

Renewal for IPv4 and IPv6 Proxy Services

For IPv4 and IPv6 Proxy services that offer unlimited traffic, there is no quota reset concept. Renewal for these services only means duration extension. When payment is confirmed, the service duration is automatically extended.

Steps of the Renewal Process

1. Making Payment

You can make a renewal payment by selecting your service from your customer panel. LivaProxy supports various payment methods including credit card, wire transfer/EFT, cryptocurrency, and account credit.

2. Payment Confirmation

Confirmation time varies depending on your payment method:

• Credit Card: Instant confirmation (1-2 minutes)
• Account Credit: Instant confirmation
• Wire Transfer/EFT: Depends on bank processing time (usually same day)
• Cryptocurrency: Depends on blockchain confirmation time

3. System Activation

When payment is confirmed, the system automatically:

• Extends service duration
• Resets your quota and assigns the new package quota
• Activates your proxy connection details
• Sends you notification via email and/or SMS

Early Renewal and Remaining Quota

Important points to consider when making a renewal payment before your service expires:

Remaining Time Policy

When you renew early, your remaining time is added to the newly purchased duration. For example:

• If you renew for 1 month when you have 5 days remaining
• Your total duration: 5 days + 30 days = 35 days

Remaining Quota Policy

However, the situation is different for remaining quota. For GB-based services like Mobile Proxy and Rotating Proxy:

• Your remaining quota does not carry over to the next period
• Quota is reset with the renewal process
• New package quota is assigned to your account

Recommendation: Renewing after maximizing your quota usage is more economically advantageous.

Automatic Renewal System

LivaProxy offers an automatic renewal feature for uninterrupted service continuity. In this system:

How Does Automatic Renewal Work?

• The system sends you a notification a few days before your service end date
• On the end date, payment is automatically taken from your registered payment method or account credit
• If payment is successful, your service and quota are automatically renewed
• If payment fails, you're notified via email

Disabling Automatic Renewal

If you don't want automatic renewal, you can disable this feature from the settings section of the relevant service in your customer panel. However, in this case, you'll need to manually renew when your service expires.

Post-Renewal Verification Steps

To verify that renewal has been successfully completed after payment:

1. Check Your Customer Panel

• Access your Services section
• Verify that the service end date has been updated
• Confirm that your quota information has been reset

2. Review Email and SMS Notifications

The system automatically sends you notifications when renewal is complete. These notifications include:

• Renewal date
• New expiration date
• Quota information
• Payment details

3. Test Proxy Connection

You can test your proxy connection after renewal to verify that the service is active.

Frequently Asked Questions About Renewal

I made a payment but my quota hasn't reset, what should I do?

If your payment has been confirmed, the system automatically resets your quota. If you don't see the quota update in your customer panel:

• Refresh the page (F5 or Ctrl+F5)
• Clear your browser cache
• Access the panel from a different browser
• Contact our support team if the problem persists

Does my remaining quota carry over to the next month?

No, for GB-based services (Mobile Proxy, Rotating Proxy), your remaining quota does not carry over to the next period. With each renewal, the quota is completely reset and the new package quota is assigned.

Do my proxy credentials change after renewal?

No, your proxy IP, port, username, and password information do not change after renewal. You can continue using the same connection details.

What happens if I pay before expiration?

When you renew early, your remaining time is added to the newly purchased duration. However, your quota is reset with the renewal process and the new package quota is assigned.

When does automatic renewal occur?

Automatic renewal occurs on your service expiration date. The system sends you a reminder notification a few days before the end date.

Support and Assistance

If you experience any issues with the renewal process or quota reset, you can contact our 24/7 support team:

• Website Support Request: You can create a support request through livaproxy.com
• WhatsApp Support Line: +90 850 309 48 10
• Email: [email protected]

Our support team is ready to provide quick and effective solutions for any issues you may encounter with payment and renewal processes.