Knowledge Base

Additional Package Purchase and Activation Process: Quota Loading Guide

When using your proxy services, if your current quota is depleted or you need more traffic, you can purchase additional packages without waiting for your service period to expire. In this guide, we will cover in detail the additional quota purchase process, activation mechanism, and important points to consider.

What is an Additional Package and When Should It Be Used?

An additional package is extra traffic quota added to your active proxy service. Especially for products with GB-based traffic limits like Mobile Proxy, you can purchase additional packages to continue using your service uninterrupted before or after your current package is depleted.

Additional package usage scenarios:

• Your current GB quota depleting faster than expected
• Sudden traffic increase in your projects
• Needing additional capacity before your service period expires
• Increased traffic needs in the middle of your monthly or weekly package

Additional Package Purchase Process

The additional package purchase process is completed in a few simple steps from your customer panel:

1. Customer Panel Login: Log into your account at livaproxy.com
2. My Services Section: Go to the page where your active services are listed
3. Additional Package Selection: Click on "Get Additional Package" or similar option next to the relevant service
4. Package Selection: Choose the GB amount suitable for your needs
5. Payment Process: Add to cart and complete the payment steps

Additional Package Activation Time

After your additional package purchase is completed, the activation process is automatic and instant. Following the confirmation of your payment, the system adds the purchased additional quota to your relevant service within seconds.

Activation mechanism:

• When payment is successfully completed, the system automatically activates
• Additional quota is instantly loaded to your current service number (e.g., #2824)
• Becomes ready to use without waiting for any manual process or approval
• An activation notification is sent to your registered email address

Additional Package Usage Period and Restrictions

Important information regarding the usage period of purchased additional packages:

Usage Period: Your additional package is valid until the expiration date of your main service. For example, if your monthly Mobile Proxy service will renew in 30 days, the additional GB you purchased must be used within this 30-day period.

Status After Renewal: When your main service renews:

• Unused additional package quota is reset
• Your package quota returns to the default value for the new period
• Remaining additional GB is not carried over to the next period

Mobile Proxy Additional Package Pricing

Additional package options and current prices for Mobile Proxy services:

Note: Prices are subject to change; please check your customer panel for the most current information.

Additional Package Monitoring and Tracking

To check if your purchased additional package is active:

1. Customer Panel: View your current quota status from My Services > Relevant service details section
2. Usage Statistics: Track your real-time traffic usage
3. Email Notifications: Check your emails for activation confirmation and quota updates

Common Issues and Solutions

I Made Payment But Quota Wasn't Reflected:

• Wait 1-2 minutes depending on your payment method (especially for wire transfers/EFT payments)
• Clear browser cache and refresh the panel
• Verify that you purchased the additional package for the correct service number

I Purchased Additional Package for Wrong Service:

• Create a support ticket immediately after the purchase
• Specify your order number and the correct service number
• Our support team will make the necessary adjustment

Additional Package Expired Before Period Ended:

• When your main service renews, the additional package is also reset
• There is no option to carry over unused quota to the next period
• Consider the remaining time when purchasing additional packages near the end of the period

Additional Packages for Rotating Proxy and Other Products

The additional package feature is primarily used for Mobile Proxy services. Other products like Rotating Proxy have different mechanisms:

Rotating Proxy: When quota is depleted in GB-based packages, you need to purchase a new package or upgrade your current package. Direct package upgrade is preferred instead of the additional package system.

IPv4/IPv6 Proxy: These products offer unlimited traffic, so there is no need for additional packages.

Recommendations for Efficient Additional Package Usage

• Quota Tracking: Regularly check your traffic usage to prevent sudden depletion
• Period Planning: Avoid purchasing large additional packages close to service renewal date
• Package Upgrade Consideration: If you frequently purchase additional packages, consider upgrading to a higher tier
• Immediate Need: Additional packages are ideal for immediate traffic needs; for continuous use, upgrading the main package is more economical

Support and Assistance

If you experience any issues with additional package purchase or the activation process:

• Support Ticket: Use the "Create Support Ticket" section in your customer panel
• WhatsApp Support: Get instant help from our support line at +90 850 309 48 10
• Email: Reach out with a detailed explanation to [email protected]
• Service Support: Our 24/7 technical support team is at your service

When your additional package purchase is completed, the system automatically performs the activation process and your service continues uninterrupted. In case of any delay or issues, our support team will immediately intervene and resolve your problem.