Knowledge Base

Service Renewal Check and Automatic Extension Mechanism After Invoice Payment

For your proxy services to continue without interruption, timely invoice payments and proper renewal process are critically important. This guide explains in detail how to check the service renewal process after invoice payment, how the automatic extension mechanism works, and how to prevent potential issues.

Service Renewal Process After Invoice Payment

In the LivaProxy system, the service renewal process occurs automatically after invoice payment is made. When payment is confirmed, the system activates the relevant service and starts the new service period.

Renewal Process Steps

• Invoice Generation: The system automatically generates a renewal invoice before your service expires (typically 7 days in advance)
• Payment Process: The invoice can be automatically paid from your account credit or you can make a manual payment
• Payment Confirmation: When payment is confirmed in the system, the service renewal process begins
• Service Activation: New service period is added and proxy connection information is preserved
• Notification: Email notification is sent when the renewal process is completed

Checking Service Renewal Status

After making your invoice payment, you can follow these steps to check whether your service has been renewed correctly:

Checking from Client Panel

1. Log in to your LivaProxy client panel (livaproxy.com)
2. Go to "My Services" or "My Products" section
3. Select your relevant proxy service
4. Check the "Expiration Date" field in service details - the new period should be added
5. Service status should appear as "Active"

Proxy Connection Test

To test that your proxy connection information works after renewal:

• Make a test connection using your existing proxy settings
• Check proxy settings in your browser or application
• Connection information (IP/hostname, port, username, password) remains the same
• If connection fails, contact the support team

How Does the Automatic Renewal System Work?

The automatic renewal system at LivaProxy is designed to ensure your services continue without interruption.

Automatic Payment Mechanism

When you have sufficient credit in your account:

• A renewal invoice is created 7 days before the service expiration date
• If your account credit is sufficient, the invoice is automatically paid
• Service period is automatically extended
• Your connection information remains unchanged

Manual Payment Situation

If your account credit is insufficient or automatic payment is disabled:

• You need to manually pay the generated invoice
• Invoice payment deadline is the service expiration date
• If payment is not made, the service will be suspended
• Suspended service is reactivated within 24 hours after payment

Common Renewal Issues and Solutions

Problem: Service Stops Working on Expiration Date

Possible Causes:

• Invoice payment may not have been fully processed
• Account credit is insufficient and manual payment was not made
• A technical error may have occurred during payment processing

Solution:

• Check the "My Invoices" section from the client panel
• Ensure the relevant invoice is in "Paid" status
• Check service status from the "My Services" section
• If the problem persists, create a support ticket

Problem: Connection Credentials Are Being Reset

Normal Behavior:

During standard renewal processes, your proxy connection information (IP address, port, username, password) does not change and is preserved. If your connection information has been reset or changed, this is an unusual situation.

Solution:

• Download your delivery file again from the client panel
• Check the current connection information
• If information has changed unexpectedly, contact the support team
• Update the new connection information in your applications

Problem: Service Not Working After Renewal

Check Steps:

1. Make sure your internet connection is active
2. Recheck your proxy settings (IP/hostname, port, credentials)
3. Test with a different browser or application
4. Check service status from the client panel
5. Check your firewall or antivirus settings

Important Considerations During Renewal Process

Timely Payment

To avoid service interruption:

• Keep sufficient credit in your account
• Follow invoice notifications (email, SMS)
• Note payment deadlines
• Keep automatic payment option active

Keeping Contact Information Updated

• Ensure your email address is current
• Verify your phone number
• Check your notification preferences

Regular Checks

• Track your service expiration dates
• Review your monthly invoice payments
• Periodically test your proxy connections

When Should You Create a Support Ticket?

You should definitely contact the support team in the following situations:

• If service has not renewed despite invoice payment
• If connection information has changed unexpectedly
• If interruption occurs on service expiration date
• If proxy doesn't work after renewal
• If you're experiencing issues with payment processing

What to Include When Creating a Support Ticket

• Service name and number
• Payment date and invoice number
• Detailed description of the issue
• Error messages (with screenshot if available)
• Test steps you performed

What to Do After Renewal Process

1. Renewal Confirmation: Verify that the renewal process is completed via email notification or panel
2. Service Test: Test your proxy connection to ensure it works
3. Expiration Date Check: Note the new service expiration date
4. Invoice Archive: Save payment receipt and invoice

Disabling Automatic Renewal

If you don't want your service to renew automatically:

• Go to the relevant service from the client panel
• You can disable the "Automatic Renewal" setting
• In this case, you will need to manually pay the invoice each period
• If payment is not made, the service will end on the expiration date

Note: Even if automatic renewal is disabled, you can extend your service by manually paying the invoice before the service expiration date.