Knowledge Base

Official Invoice Download and E-Archive Process: How to Get Invoices from Customer Panel?

For our customers who purchase LivaProxy services, the official invoicing process is carried out completely automatically and digitally. In this article, we will explain in detail the post-payment invoice generation process, the email delivery mechanism, and the steps for downloading invoices from the customer panel.

Automatic Invoice Issuance Process

In the LivaProxy system, official invoices are prepared within a specific process after your payment is completed:

• 4 Business Days After Payment: Your official invoice is automatically issued within 4 days from the confirmation of your payment by the system
• E-Archive System: Invoices are generated through the e-Archive invoice system in compliance with legal regulations
• Automatic Email Delivery: The issued invoice is automatically sent to the email address registered in your membership information
• PDF Format: All invoices are provided in universal PDF format and can be printed directly

Steps to Download Invoices from Customer Panel

You can easily access your official invoices through your customer panel:

Step 1: Login to Customer Panel

Log in to your customer panel with your username and password at www.livaproxy.com. You can access the system with your registered email address and password.

Step 2: Access the Invoices Section

Click on the "My Account" section located on the panel homepage or in the top menu. Select the "My Invoices" option from the submenu that appears.

Step 3: View Invoice List

On the My Invoices page, you can see all your past invoices listed in chronological order. The following information is displayed for each invoice:

• Invoice number
• Invoice date
• Invoice amount
• Payment status
• Service description

Step 4: Download Invoice

By clicking the "Download PDF" or "View" button next to the relevant invoice, you can download your invoice to your computer or view it directly.

Invoice Delivery via Email

Important points to note regarding automatically sent invoice emails:

Email Content

The invoice email includes the following information:

• Invoice number and date
• Total amount information
• Service details
• Official invoice as PDF attachment

Email Address Currency

For invoice emails to reach you, it is critical that the email address registered in your membership information is current. If you have changed your email address, be sure to update it from your customer panel.

Spam Check

If you think you haven't received the invoice email:

• Check your spam/junk folder
• Review your email filtering settings
• Add @livaproxy.com addresses to your safe sender list

Invoice Issuance Time and Schedule

Timeline to note in the invoice issuance process:

Important Note: The 4 business days period covers only business days, excluding weekends and public holidays. For a payment made on Friday, the invoice will be issued during the following week.

Updating Corporate Invoice Information

It is important for our corporate customers to keep the information they want to appear on the invoice up to date:

Updatable Information

• Company name
• Tax office
• Tax number
• Company address
• Authorized person information

Update Procedure

To update your invoice information, you can go to the "Account Information" section from your customer panel and make the necessary changes. Changes will take effect from the next invoice issuance.

Access to Previous Period Invoices

In your customer panel, you have the ability to view and download invoices for all periods during which your account has been active:

• Unlimited Archive: All your past invoices are stored in the system
• Filtering Options: You can filter by date range, amount, or service type
• Bulk Download: You can download multiple invoices at once if needed

Early Invoice Request

If you need your invoice before the normal 4-day waiting period:

You can contact our customer support team to request early issuance of your invoice. When creating a support request:

• Specify your order number
• Explain the reason for urgency
• Indicate the date you need it by

Our team will evaluate your request as a priority and prepare your invoice as soon as possible.

Legal Compliance and E-Archive System

All invoices issued by LivaProxy are prepared in accordance with the Revenue Administration's e-Archive invoice system:

• Legal Validity: E-Archive invoices have the same legal validity as paper invoices
• Digital Signature: All invoices are secured with a digital signature
• Revenue Administration Approved: Invoices are automatically transmitted to the Revenue Administration system
• Accounting Compatibility: They are in a format that can be transferred to standard accounting programs

Common Issues and Solutions

Invoice Email Not Received

Solution: First check your spam folder. Make sure your email address information is current. If the problem persists, you can download the invoice directly from your customer panel.

Invoice Not Visible in Customer Panel

Solution: Make sure at least 4 business days have passed since your payment. Don't forget to account for weekends or holidays. If the time has passed, contact our support team.

Error in Invoice Information

Solution: If you detect an error in the invoice information, create a support request immediately. Our team will perform the correction and send you the updated invoice.

Invoice PDF Won't Open

Solution: Make sure you are using an up-to-date PDF reader program (Adobe Acrobat Reader, etc.). Try downloading the file again from a different browser.

Contact and Support

If you have any questions or issues regarding invoices:

• Support Request: You can submit a request from the "Support" section in your customer panel
• WhatsApp Support: You can contact us via our WhatsApp line for pre-sales questions
• Email: You can write to our support team from your registered email address

Our 24/7 active support team is ready to assist you with all your invoice-related requests.