Knowledge Base

Service Renewal and Quota Reset Policy: Add-on Packages and Remaining Usage Rights

Quota management and service renewal processes in our proxy services are among the topics our customers frequently inquire about. This article provides a detailed explanation of what happens to your quota at the end of your service period, the rollover status of add-on packages, and the renewal mechanism.

Quota Reset During Service Renewal

In LivaProxy services, the quota system is reset with each renewal period, initiating a new usage cycle. This mechanism applies to all quota-based packages:

• Monthly Packages: At the end of the 30-day usage period, your quota is completely reset and the new period quota is loaded
• Weekly Packages: The same reset process occurs after the 7-day period
• Daily Packages: The quota is restarted at the end of the 24-hour period

Important Note: When your service period ends, any remaining unused quota does not roll over to the next period. For example, if you used 70 GB of your 100 GB monthly quota package and the month ends, the remaining 30 GB is lost, and after renewal, your package's full quota (100 GB) is reloaded.

Add-on Package Purchase and Rollover Policy

When your quota is exhausted during your service period, you can purchase add-on packages. However, the usage period and rollover status of these add-on packages are subject to specific rules:

Add-on Package Usage Rules

• Add-on packages you purchase are valid only within your current service period
• Add-on packages can be used until your main service expiration date
• After service renewal, unused add-on package quota does not roll over and is lost
• Add-on packages do not extend your main service period, they only add quota

Practical Example Scenario

Let's say you purchased a 100 GB monthly Mobile Proxy package on January 1st:

• January 15: Your quota was exhausted, you purchased a 50 GB add-on package
• January 25: You used 120 GB out of a total 150 GB (30 GB remaining)
• January 31 (Renewal): Service automatically renewed
• February 1: The remaining 30 GB was lost, new 100 GB quota loaded

In this scenario, your remaining 30 GB usage right on January 25th was reset on your service renewal date and became unavailable.

Recommendations for Quota Optimization

You can apply the following strategies to use your quota most efficiently and prevent waste:

Quota Tracking and Planning

• Customer Panel Monitoring: Regularly check your remaining quota
• Usage Analysis: Calculate your monthly average consumption and select packages accordingly
• End-of-Month Strategy: Evaluate your remaining quota as the month approaches its end

Correct Package Selection

Add-on Package Purchase Timing

Considerations when purchasing add-on packages:

• Early Period: If your quota is exhausted at the beginning or middle of the month, an add-on package makes sense
• Final Days: Purchasing an add-on package 2-3 days before renewal may not be economical
• Alternative Solution: Upgrading your package in the final days may be more advantageous

Automatic Renewal and Quota Loading Mechanism

When your services are set for automatic renewal, the system works as follows:

• Automatic payment is processed on your renewal date
• Old period quota and add-on packages are completely reset
• Your package's standard quota is loaded for the new period
• The new usage period starts immediately

Manual Renewal: If automatic renewal is disabled, your proxy access terminates at the end of the service period and the service cannot be used until you manually renew.

Frequently Asked Questions

Does My Remaining Quota Roll Over to the Next Month?

No, unused quota definitely does not roll over to the next period. Each renewal provides a clean start.

Do Add-on Packages Extend the Duration?

No, add-on packages only add quota to your current service period, they do not extend duration. Your service expiration date does not change.

What If My Quota Runs Out Before Renewal?

You have two options: (1) Purchase an add-on package to continue using until the end of the period, (2) Perform early renewal to start immediately with new quota. In case of early renewal, your remaining days are also lost.

What Happens When Changing Packages?

When you upgrade or downgrade your package, quota reset rules also apply. Your new package's quota is loaded, remaining usage rights from the old package do not roll over.

Special Cases and Exceptions

In some special cases, LivaProxy may provide additional time or quota refunds:

• Planned Maintenance Work: Announced maintenance periods may be added to your service period
• Technical Failures: LivaProxy-caused interruptions are compensated
• Maximum Downtime Exceeded: Compensation is provided if the downtime specified in the contract is exceeded

However, these compensations apply to system-related issues. No quota rollover is performed in the normal usage process.

Conclusion and Recommendations

Quota management in LivaProxy services is based on transparent and clear rules. When your service period ends, all usage rights are reset and a new period begins. To use this system most efficiently:

• Choose a package suitable for your needs
• Perform quota tracking regularly
• Time add-on package purchases consciously
• Plan your usage as the month-end approaches

For any questions or special situations, you can contact our 24/7 support team.