Knowledge Base

How to Download Proxy Delivery File and Where to Find Connection Information?

After purchasing a proxy service, one of the most important steps is accessing your proxy connection information. All details such as IP address, port number, username, and password are included in your delivery file. In this article, you will learn in detail how to download your delivery file and how to use its contents.

What is a Delivery File?

A delivery file is a document containing all technical connection information for the proxy service you purchased. This file includes the following information:

• IP Address or Hostname: The address you will use to connect to the proxy server
• Port Number: Specific port numbers assigned to each proxy
• Username: Your username required for authentication
• Password: Your security password for proxy connection
• Protocol Information: HTTP, HTTPS, or SOCKS5 protocol type
• Additional Features: IP Rotate links (for Mobile Proxy), custom settings

How to Download the Delivery File?

Follow these steps to access your delivery file:

1. Log in to Your Customer Panel
Log in to your account at livaproxy.com. Use the email address and password you set during registration to access the system.

2. Go to My Services Section
Click on "My Services" or "My Products" from the top menu or dashboard. You will see a list of your active proxy services.

3. Select the Relevant Service
Click on the proxy service you want to learn connection information for to go to the product management page.

4. Click the Download Button
You will see a "Download" button on the product detail page. Click this button to download your delivery file to your computer. The file is usually in TXT or PDF format.

How to Read the Delivery File Content?

You can open the downloaded delivery file with any text editor (Notepad, TextEdit, etc.). The file content is typically presented in the following formats:

Simple Format Example:
IP:Port:Username:Password
185.123.45.67:8080:user123:password456

Hostname Format Example:
isp.livaproxy.com:10001:user123:password456
isp.livaproxy.com:10002:user123:password456

Detailed Format Example:
Proxy Type: HTTP/HTTPS
Server: 185.123.45.67
Port: 8080
Username: user123
Password: password456

Hostname vs IP Address Difference

You may see a hostname (e.g., isp.livaproxy.com) instead of an IP address in your delivery file. This is completely normal and provides the following advantages:

• Dynamic IP Management: Your connection is automatically updated during infrastructure changes
• Easier to Remember: Using meaningful names instead of numerical IPs
• High Availability: Uninterrupted service during server changes

Important note when using hostname: In your proxy settings, you should enter the hostname (isp.livaproxy.com) in the "Server" or "Host" field, and the port number (e.g., 10001) in the "Port" field.

Where is the Port Number Located?

The port number is found in your delivery file immediately after the IP address or hostname, separated by a colon (:). For example:

isp.livaproxy.com:10001 - Here 10001 is the port number
185.123.45.67:8080 - Here 8080 is the port number

If you have purchased multiple proxies, you will see different port numbers on each line. Each port number represents a different proxy connection.

How to Configure Proxy Connection Settings?

After obtaining the information from the delivery file, you can start using your proxy. The basic connection format is as follows:

In Browser or Application Settings:

• Proxy Server: isp.livaproxy.com (or IP address)
• Port: 10001
• Username: user123
• Password: password456
• Protocol: HTTP/HTTPS or SOCKS5

Usage in Software:
Most automation software and bot programs accept proxy information in this format:
isp.livaproxy.com:10001:user123:password456

Mobile Proxy Special Features

If you have purchased Mobile Proxy service, your delivery file will also include the following additional information:

• IP Rotate Link: Special link you can use to manually change your IP address
• Automatic Rotation Settings: Parameters for automatic IP change at specific intervals
• Carrier Information: Turkcell or Türk Telekom carrier selection

Common Issues and Solutions

If Download Button is Not Visible:
Clear your browser cache and refresh the page. If the problem persists, try a different browser or contact our support team.

If Delivery File Won't Open:
Try opening with the appropriate program for the file format (Notepad for TXT, PDF reader for PDF). If an error occurred during download, download the file again.

If Port Number Doesn't Work:
Make sure you have copied the port number specified in the file correctly. There should be no spaces or special characters added. Each port number represents a different proxy, check that you are using the correct port.

If Connection Cannot Be Established:
Make sure the username and password are entered correctly. Check that firewall or antivirus programs are not blocking the proxy connection. Verify from your customer panel that your service period is active.

Security Recommendations

• Store your delivery file in a secure location and do not share it with third parties
• Regularly update your username and password (from customer panel)
• Never share your proxy information on public platforms
• If you notice any suspicious activity, immediately change your password and contact the support team

Additional Support and Help

If you experience any issues downloading your delivery file or configuring proxy connection settings, our 24/7 active support team is ready to help:

• Support Ticket: You can create a support ticket from your customer panel
• WhatsApp Support: Our WhatsApp line is active for pre-sales questions
• Email: You can reach us at [email protected]

At LiVAPROXY, we work continuously to ensure you use your proxy services in the easiest and most secure way. Your delivery file contains all the information you need to start using your service and you can access it anytime from your customer panel.