Knowledge Base

How to Download Proxy Delivery File and Where to Find Connection Details?

You can easily access the connection details (IP address, port number, username, and password) of the proxy services you purchased from LivaProxy through your customer panel. In this guide, you will learn in detail how to download your delivery file and where to find your proxy information.

What is a Delivery File?

A delivery file is a document containing all technical information related to the proxy service you purchased. This file includes the following information:

• IP Address or Hostname: The address you will use to connect to the proxy server
• Port Number: The unique port number assigned to each proxy
• Username: The username required for authentication (in some products)
• Password: The password required for authentication (in some products)
• Protocol Type: HTTP/HTTPS or SOCKS5 protocol information
• IP Authorization Details: Authorized IP addresses if you are using IP whitelist

Steps to Download the Delivery File

Follow these steps to access your proxy connection details:

1. Log in to the Customer Panel

First, log in to your customer panel at livaproxy.com. You can log in using the email address and password you set during registration.

2. Go to My Services Section

Click on the "My Services" or "Products/Services" tab located on the panel homepage or in the top menu. In this section, you will see all your active proxy services.

3. Select the Relevant Service

Click the "Manage" or "Details" button next to the proxy service for which you want to view connection details. This will open the service management page.

4. Download the Delivery File

On the service management page, you will see a "Download" or "Delivery File" button. When you click this button, the file containing your proxy information will be automatically downloaded to your computer.

Delivery File Format Types

LivaProxy delivery files are typically provided in the following formats:

TXT Format

The most commonly used format is a plain text file. Each line contains one proxy information, typically organized in the following formats:

• IP:Port format (if using IP authorization)
• IP:Port:Username:Password format (if using username/password authentication)
• Hostname:Port:Username:Password format (for products using hostname)

Example TXT content:

185.123.45.67:8080:user123:pass456
185.123.45.68:8081:user123:pass456
185.123.45.69:8082:user123:pass456

JSON Format

For API integrations and automated systems, delivery can also be provided in JSON format. This format is easily processed by programming languages.

Excel/CSV Format

For large proxy orders, delivery files organized in table format in Excel or CSV can also be provided.

Using Proxy Connection Details

After obtaining the information from the delivery file, you can use your proxies on different platforms:

Browser Usage

You can activate your proxy in browsers like Chrome, Firefox, or Edge by entering the IP, port, username, and password information in the proxy settings section.

Software Usage

You can enter the information from the delivery file in the proxy settings section of automation tools, social media management tools, scraping software, and other applications.

Programming Language Usage

You can use the information from the delivery file when configuring HTTP/HTTPS or SOCKS5 proxy in programming languages like Python, PHP, Node.js.

Common Issues and Solutions

If the Download Button Is Not Visible

If you cannot see the "Download" button on the service management page:

• Try refreshing the page (F5 or Ctrl+R)
• Log in using a different browser
• Clear your browser cache
• Make sure your service is active

File Is Not Downloading

If the delivery file is not downloading:

• Make sure the pop-up blocker is disabled
• Check your browser download settings
• Try using a different browser
• Make sure you have access permission to your download folder

If Proxy Details Are Not Working

If you experience connection issues when using the information from the delivery file:

• Make sure you entered the IP address, port number, username, and password correctly
• Check that the protocol type (HTTP/HTTPS or SOCKS5) is selected correctly
• If using IP authorization, make sure your current IP address is added to the whitelist
• Check that your service has not expired and is active
• Make sure you have not exceeded your quota or traffic limit

Connection Details in Rotating Proxy Products

In Rotating Proxy products, the delivery file structure is slightly different:

• Single main connection detail: A single hostname:port combination is used for all requests
• Session key support: You can use a static IP by adding a session key to the username format
• Location parameters: Additional parameters can be added to the username for country or city selection

Example Rotating Proxy format:

rotate.livaproxy.com:12345:username:password

Special Information in Mobile Proxy Products

In Mobile Proxy services, the delivery file may also include the following information:

• IP Reset URL: API endpoint address to be used for manual IP change
• API Key: Authentication key required for IP reset and other operations
• Automatic Reset Settings: Minute-based automatic IP refresh configuration
• Carrier and Location Information: Mobile carrier and city information to which your proxy is connected

Security and Privacy Recommendations

Security points to consider when using your delivery file:

• Store the file securely: Keep your delivery file in a place where unauthorized persons cannot access it
• Do not share passwords: Do not share your username and password information with third parties
• Use IP whitelist: Prefer the IP authorization method if possible
• Perform regular checks: Regularly check usage logs to prevent unauthorized use of your proxies

Support and Assistance

If you are having trouble accessing your delivery file or have questions about your proxy connection details, the LivaProxy support team is ready to help you 24/7:

• Support Ticket: You can create a support ticket from the customer panel
• WhatsApp Support: You can get instant support via WhatsApp
• Email: You can send an email to [email protected]

If you encounter any problems while downloading or using your delivery file, our support team will review the technical details and provide you with a customized solution.