Knowledge Base

In the LivaProxy customer panel, an auto-renewal invoice is automatically generated by the system before your service period expires. This is a situation that our customers frequently encounter and wonder about, especially with short-term packages such as daily or weekly subscriptions. In this article, we will explain in detail how auto-renewal invoices work, whether you have a payment obligation, and how the invoice process works in case of service cancellation.

What is an Auto-Renewal Invoice?

In the LivaProxy system, each proxy service you purchase is active for a specific period (1 day, 1 week, 1 month, etc.). Before your service expires, the system automatically generates a renewal invoice. This invoice is prepared to provide you with convenience for uninterrupted continuation of your service.

The automatic invoice generation mechanism works as follows:

• The system automatically creates a renewal invoice before your service end date
• This invoice appears in the "Unpaid Invoices" section of your customer panel
• The invoice amount reflects the current price for the same package and duration as your existing service
• The auto-renewal system is designed to ensure service continuity

Is There a Payment Obligation?

The auto-renewal invoice appearing in the customer panel does not create a mandatory payment obligation. This is particularly important and works as follows:

If you do not wish to renew the service:

• You do not need to pay the invoice
• You do not need to take any action
• You do not need to make any notification
• No debt or payment commitment is created

If you wish to renew the service:

• You can view the invoice from your customer panel
• You can make payment via credit card, bank transfer/EFT, or account credit
• Your service will be automatically renewed after payment
• The new service period starts from the end of your current period

Invoice Status After Service Cancellation

When your service expires and you do not pay the renewal invoice, the system automatically performs the following operations:

Automatic Cancellation Process

1. Service Cancellation:

• When your service period expires, your proxy service automatically terminates
• Your connection information (IP, port, username, password) becomes inactive
• You can no longer use the proxy service

2. Invoice Cancellation:

• After the service is cancelled, unpaid renewal invoices are automatically cancelled by the system
• No payment obligation remains for cancelled invoices
• This process occurs completely automatically, no manual intervention is required

3. Account Status:

• No debt record is created in your account
• Your credit score or account status is not affected
• There are no restrictions when you want to purchase a new service in the future

Frequently Encountered Scenarios

Scenario 1: I Purchased a Daily Package, Renewal Invoice Created

For example, you purchased a 1-day Mobile Proxy package and your service period is about to expire. The system automatically creates an invoice for the next 1-day period. If you do not wish to continue using this service, you do not need to take any action. When the service period expires, both the service and the invoice will be automatically cancelled.

Scenario 2: I'm Using a Weekly Package, Don't Want Auto-Renewal

You are using a weekly proxy package but do not plan to use the service next week. Even though the unpaid invoice appears in the panel, as long as you don't pay it, no renewal will occur and no debt will be created. When the service period expires, the system automatically cancels both the service and the invoice.

Scenario 3: I Tested the Monthly Package, Don't Want to Continue

You purchased a 1-month package but realized it doesn't meet your needs. Even if a renewal invoice is created, as long as you don't make a payment, the service will not be automatically renewed. When your current period ends, both your service and your unpaid invoice will be cancelled.

Auto-Renewal with Account Credit

If you have account credit (balance) in your customer panel account, the auto-renewal behavior may differ:

• In some cases, the system may automatically pay the renewal invoice from the credit in your account
• If you do not want automatic payment to be made, you can use your account credit for another service before the service period expires, or contact our support team to disable auto-renewal
• It is recommended to keep your balance under control to prevent auto-renewal with account credit

How to Perform Manual Renewal?

When you want to continue your service, you can easily perform the renewal process:

Step 1: Customer Panel Login

• Log in to the livaproxy.com website
• Access the customer panel section

Step 2: Invoice Viewing

• Go to the "My Invoices" or "Unpaid Invoices" section
• Find the invoice for the service you want to renew
• Review the invoice details

Step 3: Making Payment

• You can make instant payment with credit card or debit card
• You can make payment via bank transfer/EFT (reflects within 1-2 business days)
• If you have account credit, you can pay from your balance

Step 4: Service Activation

• Your service is automatically renewed after payment is confirmed
• Your existing connection information remains valid
• The new period is added from the end of your old period

Technical Details About Invoice Cancellation Process

Invoice and service cancellation operations in the LivaProxy system are managed by a fully automated mechanism:

Frequently Asked Questions

Does the unpaid invoice reflect as a debt to my account?

No, automatically generated renewal invoices do not constitute debt. When the service period expires, these invoices are automatically cancelled and no payment obligation remains.

What happens if my service is cancelled before I pay the invoice?

After your service is cancelled, unpaid renewal invoices are also automatically cancelled by the system. In this case, you do not need to make any payment.

Do I need to take action to delete the renewal invoice?

No, you do not need to perform any manual operation. The system automatically cancels the relevant invoices after service cancellation.

Will old invoices cause problems if I want to get service again in the future?

No, cancelled old invoices do not affect your new orders. Each new order is processed independently.

Can I completely turn off auto-renewal?

The automatic invoice generation mechanism works system-wide, but renewal does not occur as long as you do not pay the invoice. You can prevent unwanted auto-renewals by controlling account credit usage.

Is there a deadline for paying the renewal invoice?

No, there is no strict deadline. You can pay the invoice whenever you want to renew your service. However, your proxy connections will stop working after the service period expires.

Support and Contact

If you have any questions about auto-renewal invoices, service cancellation, or payment processes, our 24/7 support team is ready to help you:

• Support Request: You can create a support request from your customer panel
• WhatsApp Support: You can contact us via our WhatsApp line for pre-sales questions
• Email: You can get support via email for invoice and payment issues

As LivaProxy, we aim to provide our customers with a transparent and understandable billing system. The auto-renewal mechanism is designed to ensure service continuity but never creates a mandatory payment obligation. When you want to continue using our services, you can easily renew, and when you don't, you can terminate your service without taking any action.