Knowledge Base

IPv6 Proxy Scheduled Maintenance and Notification System: Email and SMS Announcement Tracking

Scheduled maintenance work is carried out at regular intervals to ensure our proxy services operate without interruption and with high performance. During this process, informing our customers in advance and providing transparent communication is our priority.

What is Scheduled Maintenance?

Scheduled maintenance refers to pre-planned technical interventions carried out to update server infrastructure, optimize performance, apply security patches, and prevent potential issues. These operations are typically performed for the following purposes:

• System updates and security patches
• Hardware renewal and optimization operations
• Network infrastructure improvements
• Performance-enhancing software updates
• Data center-level technical interventions

How Does the Maintenance Notification System Work?

Prioritizing customer satisfaction, we announce scheduled maintenance work in advance through a dual-channel notification system:

Email Notifications

A detailed informational message is sent to the email address registered in your membership information before maintenance. This email includes the following information:

• Maintenance start date and time
• Estimated maintenance duration
• Affected services (IPv6 Proxy, ISP Proxy, etc.)
• Purpose and scope of the maintenance work

SMS Notifications

A reminder is sent via text message to the mobile phone number defined in your membership information. SMS notifications are sent close to the start of the maintenance work and summarize critical information.

Notification Timeline

Scheduled maintenance work is typically announced 24-48 hours in advance. This timeframe allows our customers to plan their operations and take necessary precautions. For some critical updates, the notification period may be longer.

Keep Your Contact Information Updated

Having up-to-date membership information is critically important to receive maintenance announcements without interruption:

• Log in to your customer panel
• Go to the profile settings section
• Ensure your email address is active and regularly checked
• Verify that your mobile phone number is correct and current
• If SMS messages are blocked, review your spam settings

Situations That May Occur During Maintenance

The following situations may occur during scheduled maintenance:

• Temporary disconnection of proxy connections
• IP address rotation processes not functioning
• Customer panel access restrictions (in some cases)
• API requests not responding

These situations are completely normal and will automatically resolve once the maintenance work is completed.

Post-Maintenance Process

Once the maintenance work is completed, your services will automatically become active. In most cases, you won't need to take any action. However, in some situations:

• You may need to restart your active connections
• It is recommended to check your proxy settings
• You may need to re-establish connections in your software

Unplanned Maintenance and Emergency Interventions

Unplanned maintenance work may be performed due to unexpected technical issues, hardware failures, or security threats. In such cases:

• Prior notification may not be possible
• Intervention time may vary
• Information is provided after the work is completed

Unplanned maintenance is generally carried out to ensure service continuity and prevent larger issues.

Maintenance Periods and Compensation Policy

Scheduled maintenance periods are considered service interruptions. According to our Terms of Service Agreement:

• Additional time may be added to your service after the maintenance period
• You can request a refund if maximum interruption times are exceeded
• Maintenance work is planned with customer satisfaction in mind

Where Can You Track Maintenance Announcements?

You can track maintenance announcements through multiple channels:

• Email: Notifications sent to your registered email address
• SMS: Text messages sent to your mobile phone
• Customer Panel: System announcements displayed when you log in
• Support Request: Contact our support team if you have questions

Frequently Asked Questions

I didn't receive the maintenance notification, what should I do?

If you didn't receive email and SMS notifications, first check your spam/junk folder. Also ensure your membership information is current. You can prevent this issue by regularly updating your contact information.

How long does maintenance last?

Maintenance duration varies depending on the scope of work. It typically takes between 1-4 hours to complete. The estimated duration is specified in the notification message.

Will my service continue to work during maintenance?

During scheduled maintenance work, affected services are temporarily interrupted. They automatically become active once maintenance is completed.

Can I postpone the maintenance work?

Individual postponement is not possible since scheduled maintenance work is performed system-wide. However, if you have a critical situation, you can contact our support team for information.

Support and Contact

For questions or issues regarding maintenance work:

• You can create a support ticket from your customer panel
• You can get information from our 24/7 WhatsApp support line
• You can contact our team via email

At LivaProxy, we meticulously carry out scheduled maintenance work to continuously improve our service quality and maintain the highest level of customer satisfaction. With our transparent communication and advance notification policy, we make every effort not to disrupt your operations.