How to Download Proxy Delivery File and Where to Find Connection Details?

After purchasing your proxy service, you need to download the delivery file from your customer panel to access your connection information (hostname/server address, port number, username, and password). In this article, we explain in detail how to download the delivery file, its contents, and how to use the connection information.

What is a Delivery File?

The delivery file is a text document containing all technical connection information for your purchased proxy service. This file is typically in .txt format and includes all the parameters you need to establish a proxy connection.

Steps to Download the Delivery File

Follow these steps to access your proxy connection information:

• Log into Customer Panel: Sign in to your panel at livaproxy.com using your username and password.
• Navigate to My Services: Open the "My Services" section from the left menu or home page.
• Select the Relevant Service: Click on the proxy service for which you want to view connection details.
• Access Product Management Page: On the opened page, you can see all details related to your service.
• Click the "Download" Button: Press the "Download" button located at the top of the page or in the relevant section to download your delivery file to your computer.

Contents of the Delivery File

The delivery file you download may contain different information depending on the proxy type. Generally, it includes the following parameters:

Basic Connection Information

• Hostname (Server Address): The domain name you'll use to connect to the proxy server (e.g., SERVER_ADDRESS)
• Port Number: The specific port number assigned to each proxy
• Username: Your username required for authentication
• Password: Your connection password
• Protocol Type: HTTP/HTTPS or SOCKS5 protocol information

Additional Information (Depending on Proxy Type)

• IP Reset Link: A special link for changing your IP address in Mobile Proxy services
• Sticky Session Information: Session key format for static IP usage in Rotating Proxy services
• API Information: API endpoint and key information you can use for automation
• Whitelist IP Addresses: List of IP addresses you've authorized (if using IP whitelisting)

Using Connection Information

To establish a proxy connection using the information in your delivery file:

Browser or Application Settings

In most applications and browsers, you enter proxy settings in this format:

• Proxy Server: Hostname or IP address
• Port: Port number from the delivery file
• Username and Password: Authentication credentials

Proxy Format Examples

Connection information is typically used in these formats:

• Basic Format: SERVER:PORT
• With Authentication: USERNAME:PASSWORD@SERVER:PORT
• With Protocol Specified: http://USERNAME:PASSWORD@SERVER:PORT

API Key Usage

The API Key in your delivery file is used to manage your proxy service programmatically. What you can do with the API Key:

• IP Reset Operations: Automatic IP changing in Mobile Proxy
• Usage Statistics: Query your quota and traffic information
• Automation: Integrate with your software
• Proxy Management: Operations like adding/removing whitelists, changing protocols

Common Issues and Solutions

If the "Download" Button is Not Visible

If you cannot see the "Download" button on your product management page:

• Clear your browser cache and refresh the page
• Try a different browser
• Make sure your service is in active status
• Contact our support team if the issue persists

If Port Number is Not Showing in Panel

Port number and other detailed connection information are not displayed in the general view of the customer panel, but only in the delivery file. Be sure to download your delivery file using the "Download" button.

Do Connection Details Change?

Your proxy connection information (hostname, port, username, password) is generally fixed throughout the service period. However, changes may occur in the following situations:

• If you make a protocol change (such as switching from HTTP to SOCKS5)
• During package upgrades or changes
• Technical infrastructure updates (announced in advance)

Security Recommendations

Your delivery file and the information it contains are personal. For your security:

• Do not share your connection information with others
• Store the delivery file in a secure location
• Change your password regularly (from the customer panel)
• Add an extra security layer by using the IP whitelisting feature

Support and Contact

If you experience any issues downloading the delivery file or accessing connection information:

• Support Request: Create a new request from the "Support" section in your customer panel
• WhatsApp Support: For pre-sales questions, you can reach our WhatsApp line (0850 309 48 10)
• Email: You can contact us at [email protected]

Our technical team is at your service 24/7 and responds to all your questions as quickly as possible.