Knowledge Base

Game and Platform Compatibility: Proxy Service Testing and Refund Process Guide

Different games and platforms may exhibit varying behaviors toward proxy servers. If you're planning to use proxies in online games like Growtopia, Knight Online, Silkroad, or on specialized platforms, it's important to be informed about compatibility before purchasing.

Which Proxy Type Is Suitable for Which Platform?

Proxy selection based on platform and game type is critically important. Our recommendations according to general use cases:

• ISP IPv4 Proxy: Ideal for online games like Knight Online, Silkroad, Growtopia. Since it contains genuine residential IP addresses, its reliability level is high and is recognized as normal user traffic by game servers.
• Datacenter IPv4 Proxy: Suitable for speed-focused applications and general-purpose use, but some gaming platforms may detect datacenter IP addresses.
• Mobile Proxy: Recommended for platforms requiring the highest reliability. Since genuine mobile carrier IP addresses are used, they are rarely blocked by any platform.
• IPv6 Proxy: Can be used on modern platforms with IPv6 support, but some older games may not support the IPv6 protocol.

How Does the Testing Process Work?

At LiVAPROXY, we offer our customers the opportunity to test without risk:

1. Product Purchase

Select and purchase the proxy type suitable for your intended platform. Our ISP IPv4 Proxy services are specifically optimized for gaming platforms and offer high stability.

2. Connection Testing

After receiving your proxy credentials, perform your connection test on the relevant game or platform. Make sure you configure your connection settings correctly:

• Enter the correct proxy IP address or hostname information
• Verify the port number
• Enter your username and password credentials completely
• Select the protocol type (HTTP/HTTPS/SOCKS5) according to the platform's requirements

3. If You Experience Issues on First Connection

If you encounter problems accessing the platform with the proxy on your first connection attempt, you can create a refund request within the same day. Our refund process is fast and hassle-free:

• Create a support ticket and report the situation
• Explain the issue you're experiencing in detail
• Your refund will be processed within the same day

Common Issues and Solutions

Cannot Establish Connection

If you cannot connect to the platform with the proxy:

• Ensure your proxy credentials are entered correctly
• Check whether the platform supports proxy usage
• Review your firewall and antivirus settings
• Try a different protocol type (such as SOCKS5 instead of HTTP)

Slow Connection or Lag

If the connection is established but you're experiencing slowness:

• Our ISP IPv4 Proxy services offer low latency, but ping values depend on your internet connection and server distance
• Check your personal internet speed and stability
• Connection quality may vary during peak hours

Platform Blocking

Some platforms may block certain IP types. In this case:

• You can try Mobile Proxy instead of ISP IPv4 Proxy
• You can consider a different carrier option
• You can contact our support team for information about alternative solutions

Recommendations for Specific Games

Knight Online

Our IPv4 Proxy products are ideal for Knight Online. Hundreds of our active customers enjoy seamless usage on this platform. ISP IPv4 Proxy is recommended for this game, which requires low latency and high stability.

Growtopia

ISP IPv4 Proxy usage can be tested on social gaming platforms like Growtopia. It's recommended that you perform a compatibility check on first connection and create a same-day refund request if you encounter issues.

Silkroad and MMORPG Games

Since MMORPG-type games generally require stable connections, ISP IPv4 Proxy or Datacenter IPv4 Proxy should be preferred. If UDP support is required in these games, make sure you're using the SOCKS5 protocol.

Pre-Testing Checklist

It's recommended that you perform the following check before purchasing a proxy:

• Check whether the platform allows proxy usage
• Learn the required protocol type (HTTP/SOCKS5)
• Determine whether IPv4 or IPv6 support is needed
• Find out if UDP support is required (for voice communication, in-game real-time features)

Refund Policy and Conditions

To be able to create a refund request during the testing process:

• You must experience issues on your first connection attempt after purchase
• You must create your refund request within the same day
• Explaining the problem in detail helps expedite the process
• The refund option is limited after you've started actively using the service

Remember that for custom-prepared proxy services, the refund policy only applies to technical incompatibility situations. Cases such as incorrect product selection or package choice unsuitable for your intended use are not covered by the refund policy.

Support and Consultation

If you're not sure which proxy type is suitable for you, you can contact our support team before purchasing:

• Our WhatsApp support line: 24/7 service for pre-sales consultation
• Support ticket system: Technical questions and post-purchase support
• Our website: Detailed product information and comparisons

Our team is experienced in recommending the most suitable proxy type for your use case and providing guidance throughout the testing process.