Knowledge Base

Account Credit Invoice Payment and VAT Reflection: Balance Loading Guide

The account credit system in the LivaProxy customer panel is designed to facilitate your invoice payments and automate service renewals. However, correctly understanding the VAT mechanism between the balance loaded to your account credit and invoice amounts is critically important for budget planning.

How Does the Account Credit System Work?

Your account credit is a digital balance displayed in your customer panel that you can use for future order payments. With this system:

• You can automatically deduct payment from your account credit when placing a new order
• You can receive uninterrupted service with automatic payment instructions on invoice renewal dates
• You can avoid making payment transactions each time by loading bulk balance
• You can load balance via cryptocurrency, wire transfer/EFT, or credit card

VAT Mechanism: The Most Important Detail

The most confusing point in the account credit system is VAT calculation. The balance you load to your account is the amount excluding VAT. When you place an order or when an invoice is paid, the legal VAT rate (20%) is additionally deducted from your balance.

Practical Example: 600 TL Invoice Payment

Let's say your invoice to be renewed is 600 TL (VAT included). In this case:

• Invoice amount: 600 TL (VAT included)
• Amount excluding VAT: 500 TL
• VAT amount: 100 TL (20%)
• Amount to be deducted from your account credit: 600 TL

In other words, to pay a 600 TL invoice, you need to have at least 600 TL balance in your account credit. The system first calculates the amount excluding VAT (500 TL), then adds VAT (20%) and deducts a total of 600 TL from your balance.

Balance Loading: Step-by-Step Guide

You can follow these steps to load balance to your account credit:

1. Access Credit Page

After logging into your customer panel, click on "My Credits" from the left menu or "Balance" tab from the top menu. Alternatively, you can directly visit: livaproxy.com/mycredit

2. Determine Amount to Load

On the opened page, click on "Load Credit" or "Add Balance" button. Enter the amount you want to load. Important: When loading balance considering your future invoices, take into account the total amounts including VAT.

3. Payment Method Selection

Payment methods you can use on the LivaProxy platform:

• Credit Card/Debit Card: Instant balance reflection
• Wire Transfer/EFT: Reflection within 1-4 hours during banking hours
• Cryptocurrency: Automatic reflection after blockchain confirmation

4. Payment Confirmation and Balance Reflection

After completing your payment:

• Credit card payments are reflected to your account instantly
• Wire transfer/EFT transactions are checked and reflected during banking hours
• For cryptocurrency transfers, the reflection time may vary depending on the number of confirmations on the blockchain network

Uninterrupted Service with Automatic Payment Instruction

When you have sufficient balance in your account credit, your services with active automatic payment instruction will be automatically paid on the renewal date. Thanks to this feature:

• You won't experience service interruption
• You won't have to make manual payments every month
• You'll be freed from the hassle of tracking invoice dates

Note: For automatic payment, you must have a balance equal to the invoice amount (VAT included) in your account credit. In case of insufficient balance, your service may be suspended.

VAT Calculation Examples

What Happens in Case of Insufficient Balance?

If you don't have sufficient balance in your account credit to cover the invoice amount:

• Automatic payment does not occur
• Your service may be suspended on the renewal date
• You will be notified via email and/or SMS
• You can reactivate the service by loading balance and making a manual payment

Frequently Asked Questions

I loaded 1,000 TL to my account credit, why can't it pay my 1,200 TL invoice?

Because the amount loaded to account credit is excluding VAT. To pay a 1,200 TL invoice, you need to have exactly 1,200 TL balance in your account. The system automatically calculates VAT during payment and deducts it from your balance.

Do I pay VAT when loading balance?

No. VAT is not collected during the balance loading transaction. VAT is only calculated and deducted from your balance when you place an order or when an invoice is paid.

How long does it take for balance loaded by credit card to be reflected?

Balance loads made by credit card are reflected to your account instantly. You can use it immediately after payment confirmation.

I made a wire transfer/EFT load but it hasn't been reflected, what should I do?

Wire transfer/EFT transactions are checked during banking hours. Reflection usually occurs within 1-4 hours. If you've been waiting longer than this period, you can expedite the process by sending your receipt image to the support team.

Can I withdraw unused balance?

The account credit system is intended for service payments. You can contact our support team for evaluation regarding refund of unused balance.

Contact and Support

If you experience any problems with account credit and balance loading transactions or want detailed information:

• Support Request: You can open a ticket via livaproxy.com
• Email: [email protected]
• WhatsApp Support Line: +90 850 309 48 10

Our support team is at your service 24/7 and responds quickly to all your questions.