Knowledge Base

IPv6 Proxy IP Address Change Notification: Is Customer Action Required?

When you receive an IP address change notification for your IPv6 Proxy service, in most cases, you do not need to take any action on your end. This article explains in detail what IP change notifications mean, when you need to take action, and how the proxy connection mechanism works.

IPv6 Proxy Connection Architecture

The connection information you use for our IPv6 Proxy services consists of two different IP addresses:

• Connection Server (Hostname/IP): The main address used to connect to the proxy server (e.g., 77.83.202.198 or ipv6.livaproxy.com)
• Exit IP Addresses: The actual IPv6 addresses used when accessing the internet (e.g., in the format 2a12:5940:xxxx::1)

Our customers typically connect to the proxy server via a hostname or a fixed IPv4 address. The actual IPv6 addresses used for internet access are automatically managed in the background.

Meaning of IP Change Notification

An IP change notification from LivaProxy typically indicates the following situations:

• Updates to the backend IPv6 address pool
• Optimization work on server infrastructure
• Subnet renewal or expansion operations
• IP pool renewal after technical maintenance

Such changes are made to improve service continuity and quality and do not negatively affect the customer experience.

When Do You NOT Need to Take Action?

If the following conditions apply, you do not need to make any configuration changes:

• If you are connecting via the hostname address (e.g., ipv6.livaproxy.com)
• If you are using the IP:PORT information specified in the delivery file without modification
• If you are authenticating with a username and password
• If your current connection is working without issues

With hostname-based connections, backend IP changes are automatically updated through DNS resolution. The information in the delivery file downloaded from the customer panel remains valid.

When Might You Need to Take Action?

Rarely, manual updates may be required in the following situations:

1. If the Connection Server IP Has Changed

If the notification explicitly states that "the connection server IP address has changed" and you are connecting via IP address (instead of hostname), you need to update this IP address in your software or device proxy settings.

2. If There Is a New Delivery File Instruction

If the notification includes a directive such as "download the new delivery file," it is recommended to download and use the file containing updated connection information from your customer panel.

3. If You Are Using IP Whitelist

If you are connecting using the IP authorization method and the system has started using a new connection server IP, you may need to add the new IP address to the whitelist in your firewall or network settings.

How to Check Your Connection

After receiving an IP change notification, to verify that your connection is working properly:

1. Test the proxy connection in the software, browser, or application you are using
2. Check your exit IP address on a test site (e.g., whatismyip.com)
3. If you receive a connection error, re-download the delivery file from your customer panel
4. If the problem persists, contact our support team

Accessing Current Information via Customer Panel

To always access your current connection information:

1. Log in to your LivaProxy customer panel
2. Select the relevant IPv6 Proxy service from the "My Services" section
3. Click the "Download" button on the product management page
4. Download the delivery file (in .txt or .zip format)
5. Check the IP:PORT:USERNAME:PASSWORD information in the file

The delivery file always contains the most current connection information and is automatically updated by the system.

IP Refresh in Premium IPv6 Subnet Proxy Server Services

In our Premium IPv6 Subnet Proxy Server services, automatic IP refresh is active at the interval selected during ordering. In these services:

• All IPv6 addresses within the subnet are automatically renewed at the specified interval
• The connection server IP address does not change; only the exit IPv6 addresses are updated
• Manual IP refresh requests can also be fulfilled through our support team

Frequently Asked Questions

Will the IP change disconnect my connection?

No. IP changes are generally performed in the background without interruption. Your active connections are not affected.

When will the new IP addresses become active?

IP changes become active at the time the notification is sent or on the date specified in the notification. If you are using a hostname, the DNS update time may be between 5-15 minutes.

Will my old settings continue to work?

If the hostname and port information have not changed, your existing settings will continue to work. An update is only required if the connection server IP has changed and you are connecting via IP.

What information should I check?

Check the hostname/IP address and port number in your delivery file. This information should be consistent with the changes specified in the notification.

Support and Assistance

If you experience connection issues after an IP change notification or want to learn more about the change:

• WhatsApp Technical Support: wa.me/908503094810
• Support Ticket: Create a new support ticket through your customer panel
• Email: [email protected]

Our technical team is at your service 24/7 and will quickly resolve your connection issues.

Conclusion

When you receive an IP address change notification for your IPv6 Proxy services, in most cases, you do not need to take any action. Hostname-based connections are automatically updated and your existing settings continue to work. Unless explicitly stated in the notification, it is sufficient to simply verify that your connection is working properly. If you experience any issues, you can download the current delivery file from your customer panel or contact our support team.